Haleema Hassan Ghazi Al Afeefi

Senior Officer

Abu Dhabi – Khalifa City A, UAE

Profile summary

A Dynamic and results-oriented professional with a bachelor’s degree in international studies and a master’s in business administration (General Management), equipped with strong skills in research, Marketing, public & international relations, and strategic insight. Demonstrates integrity, adaptability, and a commitment to continuous improvement. Seeking a senior leadership role to leverage my expertise in business and decision-making to drive organizational growth and profitability.

Career highlights

Achieved Packaging Sales Record: Achieved the highest packaging sales in Borouge in 2022, showcasing strong sales skills and market understanding.

Award-Winning Customer Service: Led the customer support team at Abu Dhabi Government Contact Center to win first place in 2022 & 2023, demonstrating exceptional service delivery.

Won Stevie International Award: Awarded the Stevie International Business Award for “The Best Customer Service Sector of the year 2023”, recognizing excellence in customer service leadership.

Key skills

Skills
Microsoft WordAdobe AcrobatMicrosoft ExcelPower PointArabicEnglishEmotional intelligencePublic speakingCritical thinkingCreative problem-solvingData Analysis & Visualization (e.g., Tableau, Power BI)Project Management (e.g., Agile, Scrum, PMP)Strategic Planning & ImplementationChange ManagementStakeholder Management

Professional experience

Senior OfficerAug 2022 - Present
Abu Dhabi Pension Fund

Working as a Senior Officer in the Customer Happiness Sector. Responsible for the CRM System in Abu Dhabi Government Contact Center, managing the team’s performance & SLAs and responsible of generating all the department’s reports to be presented to the management & the other sectors in the fund. Backing up the department’s Manager & team leader in addition to managing new enhancements related to the customer experience in the sector.

Customer Service RepresentativeJan 2021 - Aug 2022
Borouge (PTE)

Worked as a customer service representative, handled packaging, Energy & Infrastructure sectors. Handled SAP & AFO reports to be presented to the management.

Senior Office CoordinatorJan 2019 - Jan 2021
ADNOC (HQ) & ADNOC Global Trading

Worked as a Senior Office Coordinator for the SVP’s Office - Refined Products Sales Function, under Marketing, Supply & Trading Directorate

Executive Sales and Relationship OfficerNov 2018 - Jan 2019
National Health Insurance Company – Daman

Worked as an Executive Sales and Relationship Officer in the sales department and handled corporate key clients and Government Channels.

Junior AnalystApr 2018 - May 2018
Abu Dhabi Islamic Bank (MPM Properties)

Worked as a Junior Analyst in the Evaluation department. Analyzing reports, preparing drafts and evaluating properties for customers.

InternFeb 2016 - Mar 2016
Ministry of International cooperation and Development

completed my internship in the Ministry of International cooperation and Development (Under the section of Multilateral Partnerships).

Education

Master's, Business Administration in General ManagementJan 2020 - Jan 2021
Canadian University of Dubai, UAE
Bachelor's Degree, Arts in International Studies, Specialization in International AffairsJan 2011 - Jan 2016
Zayed University, Abu Dhabi, UAE

College of Sustainability Sciences and Humanities

High School or equivalentJan 2011 - Present
Al Shahama High School, Abu Dhabi, UAE

Art Section